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Rights and Consumer Protection

What are your rights as a consumer? What does consumer protection mean? What options are available when a dispute cannot be resolved privately? Options range from out-of-court proceedings and dispute arbitration to criminal complaints and lawsuits

There are 4 living situations for Rights and Consumer Protection

There are 51 services for Rights and Consumer Protection

Absentee caregiver appointment

A guardianship in absentia is established by the guardianship court. The decisive factor is whether a person is of unknown residence or cannot visit a specific place in time to...
Access to official information under the Freedom of Information Act issued by the BDBOS
Apply for a voluntary land swap

If you would like to exchange agricultural or forestry parcels with one or more partners, you can submit an application to the responsible Office for Regional Regional...
Apply for access to Stasi documents on oneself, missing or deceased relatives

If you would like to know whether the Stasi documents contain information about you, you can request access to the files.
Assignment of a lawyer for witnesses

As a witness, you can call on a lawyer for the duration of the hearing. This also applies if you are not the victim of the crime. Witness lawyers are lawyers who exercise your...
Being authorised as a translator

How you can be authorised as a translator in Lower Saxony to work for all courts, authorities or notaries.
Consumer Information Act

The Act to Improve Health-Related Consumer Information (VIG), or Consumer Information Act for short, entered into force on 1 May 2008. Since then, the food control authorities...
Cosmetics: Report adverse effects and damage to health

In rare cases, cosmetics can cause undesirable effects such as skin irritation. Information from consumers on this is important for authorities and manufacturers. Manufacturers...
Data protection in the state of Lower Saxony

Data protection protects against the misuse of personal data by third parties. Technical progress makes it possible to collect personal data ever faster and more extensively....
Debt and consumer insolvency advice

Are you tormented by the question: "What do I do with my debts?" In Germany, around 3.2 million households are over-indebted, almost half of which are families with children. ...
Filing a complaint about statutory social security

If you lodge a complaint about statutory social security institutions with the competent supervisory authority, it will investigate the conduct of the insurance institution...
Food (market surveillance)

In producers, egg packing centres and slaughterhouses as well as in wholesalers and distribution centres of the retail trade (the so-called "bottlenecks" of...
Food labelling

A general principle of food law is to enable consumers to make informed choices about the food they eat and to prevent any practices that may be misleading. The obligation to...
Gain access to the adoption file

As an adopted person, you can inspect the files on the mediation of your adoption yourself from your 16th birthday. Unless the interests of other affected persons – such as...
Have personal data deleted

As part of your self-determination under data protection law, you may, under certain conditions, request that bodies that process your personal data must delete your data...
Have personal data processed by the Federal Statistical Office deleted

As part of your self-determination under data protection law, you can, under certain conditions, request that bodies such as the Federal Statistical Office that process your...
Have the processing of your personal data restricted

As part of your self-determination under data protection law, you can, under certain conditions, obtain that your personal data may only be stored, but no longer processed.
Have the processing of your personal data restricted by the Federal Statistical Office

As part of your self-determination under data protection law, you can, under certain conditions, obtain that your personal data may only be stored by the Federal Statistical...
Information on how to replace a lost divorce certificate

If your divorce certificate has been lost, you can obtain a certified copy from the competent district court - family court.
Inspect Stasi file

Everyone has the right to submit a request for access to the personal documents of the State Security Service of the former GDR. The documents on missing or deceased persons are...
Intended for deletion - Processing of personal data Objection check on stored data at the BAMF
Intended for deletion - processing of personal data Objection check on stored data at BDBOS
Intended for deletion - processing of personal data Restriction at BAMF
Intended for deletion - processing of personal data Restriction in the BDBOS
Labelling of foodstuffs Information provision

Regulation (EU) No. 1169/2011 on the provision of food information to consumers (Food Information Regulation -LMIV), which has been in force since 13.12.2014, ensures that...
Legal aid: granting

Every citizen is entitled to help to exercise his or her rights. Those who are unable to raise the necessary financial resources for personal and economic reasons have the...
Misuse of telephone numbers
Noise pollution from neighbours

Trees and shrubs, distances and habits, sounds, cats, dogs and last but not least, of course, the children: there are many occasions for the neighbouring community to turn into...
Object to the processing of your personal data

As part of your self-determination under data protection law, you can object to the electronic processing of your personal data under certain conditions.
Out-of-court arbitration in telecommunications disputes Implementation

If you dispute with your telecommunications provider, you can, under certain conditions, contact the Telecommunications Conciliation Board of the Federal Network Agency. It can...
Out-of-court dispute resolution

In the case of minor legal disputes or in everyday minor cases, it is not necessarily necessary to go to court. The arbitration offices offer a cost-effective and simple way of...
Poultry production monitoring

In order to facilitate trade, there are marketing standards for poultrymeat. They are intended to make the market more transparent. They shall apply to certain categories of...
Provision of information to the Financial Transaction Investigations Unit (FIU)

If the Financial Transaction Investigation Unit (FIU) requests information from you, you must always provide this information.
Receive feedback from the Financial Transaction Investigations Unit

The Financial Transaction Investigation Centre shall provide the obliged entity with feedback on the relevance of its report within a reasonable period of time.
Report phone number misuse

If a telephone number is used unlawfully, the Federal Network Agency can intervene and take appropriate measures. Misuse of a telephone number may occur if You are put on...
Report suspected side effects and damage to health caused by medicines, vaccines or tissue preparations

By reporting suspected cases of side effects or vaccine complications to the authorities, you help to make medicines and vaccines safer.
Report suspicions of money laundering or terrorist financing

As an obligated party under the Anti-Money Laundering Act (AMLA), you must report cases that indicate money laundering or terrorist financing.
Report unauthorised telephone solicitation

The term telephone advertising, also known as cold call, refers to calls that have the purpose of selling you goods or offering services to you without your prior consent to the...
Request information from the site register for genetically modified organisms (non-public part)

Information from the non-public part of the site register for genetically modified organisms (GMOs) can be requested from the Federal Office of Consumer Protection and Food Safety.
Request judgment

If you have become aware that a civil court decision (judgment or order) has been issued which you wish to inspect, you can request an anonymised copy of this decision.
Request official information from the Federal Statistical Office in accordance with the Freedom of Information Act

Would you like to gain access to official information from the Federal Statistical Office (StBA)? Then you can submit a corresponding request under the Freedom of Information...
Requesting access to Stasi documents for research or media

If you work in research or the media, or if you represent a political education institution, you can gain access to Stasi documents relevant to the topic.
Requesting access to Stasi records as a public/non-public body

Public and non-public bodies can request access to Stasi documents, for example in rehabilitation proceedings, pension matters, security and background checks, as well as for...
Requesting access to official information from the federal authorities

Would you like to gain access to official information from the Federal Ministry of the Interior and other authorities? Then you can submit a corresponding request under the...
Revoke consent to the processing of your personal data

If you have consented to the processing of your personal data, you can revoke this consent.
Show outsourcing of internal security measures to prevent money laundering

If you are an obligated party within the meaning of the Money Laundering Act and want to transfer business and/or customer-related internal security measures to an external...
Slaughter: implementation - official ante-mortem inspection

If you slaughter animals whose meat is intended for human consumption, you must have the animals officially inspected before and after slaughter. This concerns: Cattle Pigs ...
Supervisor Appointment

If an adult cannot take care of his or her own affairs, a supervisor will be appointed.
Test results on levels of undesirable substances in or on foodstuffs: transmission

According to § 44a Abs. 3 of the Food, Consumer Goods and Feed Code (LFGB) in conjunction with the Ordinance on Notification and Transmission Obligations for Substances Not...
Undeclared work notification

According to the Undeclared Work Prevention Act of 23.07.2004, undeclared work is performed by anyone who provides services or has them carried out and thereby withholds...
lodge an objection with the Federal Statistical Office against the processing of your personal data

As part of your self-determination under data protection law, you can object to the electronic processing of your personal data by the Federal Statistical Office (StBA) under...

Top 10 Services

Further Links

Single points of contact of the state of Lower Saxony, Single points of contact of the countries of Europe, advice and assistance for EU citizens and their families.