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Filing a complaint about statutory social security

With a complaint, you can have potential violations of the law on the part of the statutory social security institution examined by the competent supervisory authority. The supervisory authority is legally authorized to request all necessary documents from the statutory social security institution and to investigate them for violations of the law. If a violation of the law is detected, it must be remedied by the statutory social security institution. You will receive a letter from the supervisory authority about the result of the examination.

Process flow

After receipt of your complaint by the competent supervisory authority, you will first receive a confirmation.

Subsequently, the social security institution concerned will be asked to comment on your complaint, if necessary.

Subsequently, the supervisory authority examines the opinion as well as all related documents for violations of the law. Upon completion of the regulatory review, you will receive a response with the audit result.

Competent authority

Complaints are handled by the supreme administrative authority responsible for social security in the country in which the country's direct insurance institution is established. If it is not a state insurance institution, the complaint must be addressed to the Federal Social Security Office.

Which documents are required?

None. However, a written description of the facts is useful.

What are the fees?

Fee: free of charge

Processing duration

The duration of the processing depends on the scope and complexity of the individual case. A duration of at least four to six weeks is to be expected.

Processing Time: 4 - 6 Weeks

What else should I know?

The examination of the complaint does not constitute legal advice and does not replace an objection or complaint.

Supervision shall act only in the public interest. The competent supervisory authority is therefore not obliged to take action after a complaint.

If there is a violation of the law, the competent supervisory authority will work to ensure that it is remedied by the statutory social security institution. However, the supervisory authority cannot make decisions on behalf of the social security institution.

If the complainant seeks a change in the law, he/she must contact the competent federal ministry directly.

If the statutory social security institution covers more than three federal states, the Federal Social Security Office is responsible for this. If not, then usually the respective Ministry of Social Affairs of the country.

Comments

The examination of the complaint does not constitute legal advice and does not replace an objection or complaint.

Supervision shall act only in the public interest. The competent supervisory authority is therefore not obliged to take action after a complaint.

If there is a violation of the law, the competent supervisory authority will work to ensure that it is remedied by the statutory social security institution. However, the supervisory authority cannot make decisions on behalf of the social security institution.

If the complainant seeks a change in the law, he/she must contact the competent federal ministry directly.

If the statutory social security institution covers more than three federal states, the Federal Social Security Office is responsible for this. If not, then usually the respective Ministry of Social Affairs of the country.

Technically approved by

Lower Saxony Ministry of Social Affairs, Health and Equality

Professionally released on

04.03.2022

Author

The text was automatically translated based on the German content.

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)