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IMPORTANT: Select a location.To obtain application forms, location-specific information and contacts, select a town or zip code.

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Your selected location: Haren (Ems) (497...)

Which place to enter?

The location is used to determine the responsible office for the selected administrative service. In most cases you can enter your place of residence to find the competent authority. However, there are also cases in which a different location must be specified. Here are some examples:

Birth certificateYou want to get married and need a birth certificate. You live in Hanover, but you were born in Celle. You must therefore state your place of birth, i.e. Celle.

Business registrationYou would like to register a business in Braunschweig. Your place of residence is Hanover. You must therefore state the location of your future business, i.e. Braunschweig.

Apply for a building permitYou would like to build a house in Wunstorf and therefore apply for a building permit. Her place of residence is currently Hanover. You must indicate the place where the house is to be built. In this case it is Wunstorf.

Identity card issue


You usually pick up your ID card at the Bürgeramt where you applied for it. You can also authorize a representative to collect the ID card with a power of attorney that also contains instructions on how to obtain the PIN letter.

If you have not received a PIN letter, you can only pick it up in person and not with a proxy.

Only this Bürgeramt can tell you whether you need to make an appointment to pick up your ID card or whether you need to follow any other instructions regarding the time of pickup.

The PIN letter will be sent directly to your registration address. If you do not have a residential address in Germany, the PIN letter can also be sent to the issuing Bürgeramt. In this case, you will receive the PIN letter there on the day you pick up your new ID card.

The PIN letter contains a five-digit transport PIN, an unblocking number (PUK) and a blocking password. You can use the transport PIN to set a six-digit PIN of your own choice. You need this six-digit PIN to identify yourself online with your ID card.

You can hand in your old ID card when you pick it up, or you can have it cancelled if you want to keep it as a souvenir. If you have lost your old ID card, fill out a notice of loss.

You can also authorize another adult in writing to pick up your ID card. You can find the authorization form online via the ID card portal. To pick up your child's ID card, you only need the authorization if the child is already 16 or older.

Who should I contact?

The responsibility lies with the municipality, the joint municipality and the city in which the issuance was requested.

Responsible authorities


Bürgerservice
Address: Neuer Markt 1, 49733 Haren (Ems)
Timetable
Building Access
elevator available, wheelchair-accessible

Contact

Frau Fabrizius
Telephone: 05932 8-293
Room:
Zimmer Bürgerbüro // EG
responsible for:
Frau Lammers
Telephone: 05932 8-292
Room:
Zimmer Bürgerbüro // EG
responsible for:
Frau Lübbers
Telephone: 05932 8-234
Room:
Zimmer Bürgerbüro // EG
responsible for:
Frau Pinkernell
Telephone: 05932 8-291
Room:
Zimmer Bürgerbüro // EG
responsible for:
Frau Schomaker
Telephone: 05932 8-294
Room:
Zimmer Bürgerbüro // EG
responsible for:
Frau Snijders
Telephone: 05932 8-199
Room:
Zimmer Bürgerbüro // EG
responsible for:
Frau Telgen
Telephone: 05932 8-290
Room:
Zimmer Bürgerbüro // EG
responsible for:

Requirements

The new ID card is ready for collection at the citizen's office where the ID card was applied for.

Which documents are required?

  • Your old identity card document (exception: old identity card is no longer available due to loss/theft).
  • In case of representation: power of attorney for the collection of an identity card

What are the fees?

There are no costs involved.

Process flow

You can pick up your new ID card at the Bürgeramt where you applied for it:

  • Before you can pick up your new ID card, the PIN letter is usually sent to your registration address. In the PIN letter, you will find the transport PIN and a blocking password. In exceptional cases, the PIN letter can be sent directly to the Bürgeramt.
  • You can find out when the ID card can be picked up when you apply or ask at the Bürgeramt. If you have not received a PIN letter, you can still pick up your ID card if you assign a six-digit PIN of your own choice directly when you pick it up.
  • You pick up your new ID card at the Bürgeramt where you applied for it.
  • You will find out whether you need to make an appointment to pick it up when you apply, or you can ask at the Bürgeramt.
  • Upon presentation of your old ID card, the new ID card will be handed over to you. If you would like to keep the old ID card as a souvenir, the document can be returned to you invalidated.
  • If you have lost your old ID card in the meantime, or if it has been stolen, fill out a loss report.
  • Before handing over the new ID card, you must explain to the authorities whether you have received the PIN letter and confirm this with a signature.
  • If the PIN letter was sent directly to the Citizens' Registration Office, the PIN letter will be given to you there. You confirm receipt with a signature.
  • You will be informed about the online ID card function by the authority staff.
  • When you receive your new ID card, you have the option of assigning a six-digit PIN of your own choice and thus making the online ID card function (online ID card) immediately ready for use. You can also set the six-digit PIN yourself at any time and at home using, among other things, a suitable NFC-enabled smartphone as well as the PIN letter and the ID card app2.
  • If you have not received the PIN letter and it has not been sent to the ID card authority, you must - if you wish to receive the ID card - set a six-digit PIN of your own choice and you will be given the blocking password by the authority staff. Otherwise, a fee-free reclamation order will be initiated.
  • Finally, you confirm receipt of the new ID card with your signature.
  • An authorized adult person can be entrusted with the collection. This person must identify himself/herself and submit a written authorization for collection with the following additional statement: "PIN letter received". You can find a form for this authorization online on the ID card portal.

What deadlines do I have to pay attention to?

There is no deadline.

What else should I know?

There are no clues or specifics.

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)