Identity card issue
You usually pick up your ID card at the Bürgeramt where you applied for it. You can also authorize a representative to collect the ID card with a power of attorney that also contains instructions on how to obtain the PIN letter.
If you have not received a PIN letter, you can only pick it up in person and not with a proxy.
Only this Bürgeramt can tell you whether you need to make an appointment to pick up your ID card or whether you need to follow any other instructions regarding the time of pickup.
The PIN letter will be sent directly to your registration address. If you do not have a residential address in Germany, the PIN letter can also be sent to the issuing Bürgeramt. In this case, you will receive the PIN letter there on the day you pick up your new ID card.
The PIN letter contains a five-digit transport PIN, an unblocking number (PUK) and a blocking password. You can use the transport PIN to set a six-digit PIN of your own choice. You need this six-digit PIN to identify yourself online with your ID card.
You can hand in your old ID card when you pick it up, or you can have it cancelled if you want to keep it as a souvenir. If you have lost your old ID card, fill out a notice of loss.
You can also authorize another adult in writing to pick up your ID card. You can find the authorization form online via the ID card portal. To pick up your child's ID card, you only need the authorization if the child is already 16 or older.
Who should I contact?
The responsibility lies with the municipality, the joint municipality and the city in which the issuance was requested.
Responsible authorities
Bürgerservice
Contact
- Haren (Ems):
- Apply for a change of address on the eID card
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for a temporary identity card
- Apply for an identity card
- Apply for an identity card as a person under 16
- Certificate of eligibility
- Change of residence
- Children's Passport Status Query
- Children's passport notification due to relocation
- Documents and copies: Certification
- Driving licence: Extension - driving licence of categories C and D
- Driving licence: issue
- Fishing License Exhibition
- Have address and personal data changed
- Identity card notification due to retrieval
- Identity card status query
- Information blocking device
- Information from the Central Trade Register Application
- Information in the population register Granting to landlords
- Information in the population register Provision of group information
- Information on the population register Provision to parties and voter groups
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport change due to change of place of residence
- Passport issuance
- Passport issuance for adults for the first time
- Passport issuance for frequent travelers
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance new due to change of other data
- Passport issuance provisionally
- Passport notification due to loss
- Passport report for theft
- Passport status query
- Population register information issuance extended
- Registration certificate issued
- Reporting the loss of your own ID card
- Request simple information from the population register
- Residence Registration as main residence
- apply for identity card due to change of name on marriage
- Apply for a new ID card when it expires
- Apply for an eID card as a European citizen
- Apply for an identity card for German citizens with permanent residence abroad
- Apply for an identity card for the first time
- Apply for identity card because of name change after divorce
- Certificate of good conduct extended
- Certificate of voting rights
- Change of identity card due to change of address
- Children's Passport Extension
- Children's passport change due to change of address
- Children's passport notification due to loss
- Children's passport report for theft
- Confirmation of landlord
- Confirmation of registration issuance
- Exchange old driver's license for a new one
- Express passport issue
- Identity card issue
- Identity card notification due to theft
- Life certificate for submission to the pension insurance: Issue
- Lost property
- Passport Issuance of additional passports
- Passport issuance
- Passport issuance new due to expiry of validity
- Passport issue for minors for the first time
- Passport message for retrieval
- Place of residence Deregistration of main residence
- Population register information Provision of self-disclosure
- Provision of information from the population register for commercial purposes
- Reporting obligation
- Requesting a vehicle to be taken out of service
- Residence Re-registration Change of status
- Residence Registration as secondary residence
- Residence Deregistration
- Residence Deregistration for boatmen and seafarers
- Residence Deregistration of secondary residence
- Residence Registration for boatmen and seafarers
- Transmission blocks in the registration register
- Haren (Ems):
- Apply for a new ID card when it expires
- Apply for a temporary identity card
- Apply for an eID card as a European citizen
- Apply for an identity card as a person under 16
- Apply for an identity card for German citizens with permanent residence abroad
- Certificate of voting rights
- Change of residence
- Children's Passport Status Query
- Children's passport change due to change of address
- Children's passport notification due to loss
- Confirmation of landlord
- Confirmation of registration issuance
- Documents and copies: Certification
- Driving licence: Extension - driving licence of categories C and D
- Driving licence: issue
- Exchange old driver's license for a new one
- Express passport issue
- Fishing License Exhibition
- Have address and personal data changed
- Identity card notification due to theft
- Information in the population register Provision of group information
- Apply for a change of address on the eID card
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for an identity card
- Apply for an identity card for the first time
- Apply for identity card because of name change after divorce
- Certificate of eligibility
- Certificate of good conduct extended
- Change of identity card due to change of address
- Children's Passport Extension
- Children's passport notification due to relocation
- Children's passport report for theft
- Identity card issue
- Identity card notification due to retrieval
- Identity card status query
- Information blocking device
- Information from the Central Trade Register Application
- Information in the population register Granting to landlords
- Information on the population register Provision to parties and voter groups
- Life certificate for submission to the pension insurance: Issue
- Lost property
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport Issuance of additional passports
- Passport change due to change of place of residence
- Passport issuance
- Passport issuance
- Passport issuance for adults for the first time
- Passport issuance for frequent travelers
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance new due to change of other data
- Passport issuance new due to expiry of validity
- Passport issuance provisionally
- Passport issue for minors for the first time
- Passport message for retrieval
- Passport notification due to loss
- Passport report for theft
- Passport status query
- Place of residence Deregistration of main residence
- Population register information Provision of self-disclosure
- Population register information issuance extended
- Provision of information from the population register for commercial purposes
- Registration certificate issued
- Reporting obligation
- Reporting the loss of your own ID card
- Request simple information from the population register
- Requesting a vehicle to be taken out of service
- Residence Deregistration
- Residence Deregistration for boatmen and seafarers
- Residence Deregistration of secondary residence
- Residence Re-registration Change of status
- Residence Registration as main residence
- Residence Registration as secondary residence
- Residence Registration for boatmen and seafarers
- Transmission blocks in the registration register
- apply for identity card due to change of name on marriage
- Haren (Ems):
- Have address and personal data changed
- Agriculture: damage caused by game
- Application for a certificate of no impediment to marriage for German nationals, stateless persons, homeless foreigners or foreign refugees within the meaning of the Convention relating to the Status of Refugees with habitual residence in Germany
- Apply for a change of address on the eID card
- Apply for a new ID card when it expires
- Apply for an eID card as a European citizen
- Apply for an identity card as a person under 16
- Apply for an identity card for German citizens with permanent residence abroad
- Burial place: Permit - to create/expand
- Children's Passport Extension
- Children's Passport Status Query
- Children's passport notification due to loss
- Confirmation of landlord
- Confirmation of registration issuance
- Declaration of resignation from the church
- Documents and copies: Certification
- Establishment of a civil partnership Notarisation
- Express passport issue
- Identity card issue
- Identity card notification due to retrieval
- Identity card status query
- Information blocking device
- Information from the Central Trade Register Application
- Information in the population register Provision of group information
- Life certificate for submission to the pension insurance: Issue
- Lost property
- Marriage consummation with same-sex partner
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport Issuance of additional passports
- Passport change due to change of place of residence
- Passport issuance
- Passport issuance
- Passport issuance for frequent travelers
- Passport issue for minors for the first time
- Passport notification due to loss
- Passport report for theft
- Passport status query
- Residence Deregistration for boatmen and seafarers
- Residence Registration as main residence
- Place of residence Deregistration of main residence
- Reporting obligation
- Requesting a vehicle to be taken out of service
- Residence Deregistration of secondary residence
- Residence Re-registration Change of status
- Residence Registration as secondary residence
- Residence Registration for boatmen and seafarers
- Apply for a civil partnership certificate
- Apply for a death certificate
- Apply for a marriage certificate
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for a temporary identity card
- Apply for an International Mortuary Passport
- Apply for an identity card
- Apply for an identity card for the first time
- Apply for identity card because of name change after divorce
- Applying for a civil partnership certificate for a civil partnership entered into abroad
- Birth Indication
- Birth certificate issuance
- Certificate of eligibility
- Certificate of good conduct extended
- Certificate of voting rights
- Change of identity card due to change of address
- Change of residence
- Children's passport change due to change of address
- Children's passport notification due to relocation
- Children's passport report for theft
- Declaration of the right to a name
- Driving licence: Extension - driving licence of categories C and D
- Driving licence: issue
- Exchange old driver's license for a new one
- Fishing License Exhibition
- Identity card notification due to theft
- Information in the population register Granting to landlords
- Information on the population register Provision to parties and voter groups
- Marriage consummation with foreign partner
- Notification of a death
- Passport issuance for adults for the first time
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance new due to change of other data
- Passport issuance new due to expiry of validity
- Passport issuance provisionally
- Passport message for retrieval
- Population register information Provision of self-disclosure
- Population register information issuance extended
- Provision of information from the population register for commercial purposes
- Recognition of paternity
- Register marriage
- Registration certificate issued
- Residence Deregistration
- Reporting the loss of your own ID card
- Request simple information from the population register
- Transmission blocks in the registration register
- apply for identity card due to change of name on marriage
- Haren (Ems):
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for a temporary identity card
- Apply for an identity card as a person under 16
- Apply for an identity card for the first time
- Children's passport change due to change of address
- Children's passport notification due to loss
- Children's passport notification due to relocation
- Children's passport report for theft
- Confirmation of landlord
- Confirmation of registration issuance
- Documents and copies: Certification
- Driving licence: Extension - driving licence of categories C and D
- Exchange old driver's license for a new one
- Fishing License Exhibition
- Have address and personal data changed
- Identity card status query
- Information blocking device
- Information from the Central Trade Register Application
- Information in the population register Granting to landlords
- Information in the population register Provision of group information
- Life certificate for submission to the pension insurance: Issue
- Passport issuance
- Passport issuance for frequent travelers
- Passport issuance new due to expiry of validity
- Passport issue for minors for the first time
- Passport message for retrieval
- Passport notification due to loss
- Passport report for theft
- Population register information issuance extended
- Reporting the loss of your own ID card
- Requesting a vehicle to be taken out of service
- Residence Deregistration
- Residence Deregistration of secondary residence
- Residence Re-registration Change of status
- Residence Registration as secondary residence
- Residence Registration for boatmen and seafarers
- Apply for a change of address on the eID card
- Apply for a new ID card when it expires
- Apply for an eID card as a European citizen
- Apply for an identity card
- Apply for an identity card for German citizens with permanent residence abroad
- Apply for identity card because of name change after divorce
- Certificate of eligibility
- Certificate of good conduct extended
- Certificate of voting rights
- Change of identity card due to change of address
- Change of residence
- Children's Passport Extension
- Children's Passport Status Query
- Driving licence: issue
- Express passport issue
- Identity card issue
- Identity card notification due to retrieval
- Identity card notification due to theft
- Information on the population register Provision to parties and voter groups
- Lost property
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport change due to change of place of residence
- Passport issuance
- Passport issuance for adults for the first time
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance new due to change of other data
- Passport issuance provisionally
- Passport status query
- Place of residence Deregistration of main residence
- Population register information Provision of self-disclosure
- Provision of information from the population register for commercial purposes
- Registration certificate issued
- Reporting obligation
- Request simple information from the population register
- Residence Deregistration for boatmen and seafarers
- Residence Registration as main residence
- Transmission blocks in the registration register
- apply for identity card due to change of name on marriage
- Haren (Ems):
- Apply for a new ID card when it expires
- Apply for an identity card
- Apply for an identity card for the first time
- Apply for identity card because of name change after divorce
- Certificate of eligibility
- Change of identity card due to change of address
- Children's Passport Status Query
- Children's passport notification due to loss
- Children's passport notification due to relocation
- Children's passport report for theft
- Confirmation of landlord
- Confirmation of registration issuance
- Driving licence: issue
- Fishing License Exhibition
- Have address and personal data changed
- Identity card issue
- Identity card notification due to retrieval
- Lost property
- Apply for a temporary identity card
- Identity card notification due to theft
- Identity card status query
- Information in the population register Granting to landlords
- Information in the population register Provision of group information
- Information on the population register Provision to parties and voter groups
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport issuance
- Passport issuance for frequent travelers
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance provisionally
- Passport message for retrieval
- Passport notification due to loss
- Population register information Provision of self-disclosure
- Population register information issuance extended
- Request simple information from the population register
- Residence Deregistration
- Residence Deregistration of secondary residence
- Residence Registration as main residence
- Apply for a change of address on the eID card
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for an eID card as a European citizen
- Apply for an identity card as a person under 16
- Apply for an identity card for German citizens with permanent residence abroad
- Certificate of good conduct extended
- Certificate of voting rights
- Change of residence
- Children's Passport Extension
- Children's passport change due to change of address
- Documents and copies: Certification
- Driving licence: Extension - driving licence of categories C and D
- Exchange old driver's license for a new one
- Express passport issue
- Information blocking device
- Information from the Central Trade Register Application
- Life certificate for submission to the pension insurance: Issue
- Passport Issuance of additional passports
- Passport change due to change of place of residence
- Passport issuance
- Passport issuance for adults for the first time
- Passport issuance new due to change of other data
- Passport issuance new due to expiry of validity
- Passport issue for minors for the first time
- Passport report for theft
- Passport status query
- Place of residence Deregistration of main residence
- Provision of information from the population register for commercial purposes
- Registration certificate issued
- Reporting obligation
- Reporting the loss of your own ID card
- Requesting a vehicle to be taken out of service
- Residence Deregistration for boatmen and seafarers
- Residence Re-registration Change of status
- Residence Registration as secondary residence
- Residence Registration for boatmen and seafarers
- Transmission blocks in the registration register
- apply for identity card due to change of name on marriage
- Haren (Ems):
- Apply for a change of address on the eID card
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for an eID card as a European citizen
- Apply for an identity card as a person under 16
- Apply for identity card because of name change after divorce
- Certificate of eligibility
- Certificate of good conduct extended
- Children's Passport Status Query
- Children's passport report for theft
- Driving licence: Extension - driving licence of categories C and D
- Driving licence: issue
- Exchange old driver's license for a new one
- Identity card issue
- Identity card notification due to retrieval
- Identity card notification due to theft
- Information in the population register Granting to landlords
- Information in the population register Provision of group information
- Information on the population register Provision to parties and voter groups
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport change due to change of place of residence
- Passport issuance
- Passport issuance
- Passport issuance for adults for the first time
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance new due to change of other data
- Passport issuance provisionally
- Passport issue for minors for the first time
- Passport report for theft
- Population register information Provision of self-disclosure
- Registration certificate issued
- Reporting obligation
- Reporting the loss of your own ID card
- Requesting a vehicle to be taken out of service
- Apply for a new ID card when it expires
- Apply for a temporary identity card
- Apply for an identity card
- Apply for an identity card for German citizens with permanent residence abroad
- Apply for an identity card for the first time
- Certificate of voting rights
- Change of identity card due to change of address
- Change of residence
- Children's Passport Extension
- Children's passport change due to change of address
- Children's passport notification due to loss
- Children's passport notification due to relocation
- Confirmation of landlord
- Confirmation of registration issuance
- Documents and copies: Certification
- Express passport issue
- Fishing License Exhibition
- Have address and personal data changed
- Identity card status query
- Information blocking device
- Information from the Central Trade Register Application
- Life certificate for submission to the pension insurance: Issue
- Lost property
- Passport Issuance of additional passports
- Passport issuance for frequent travelers
- Passport issuance new due to expiry of validity
- Passport message for retrieval
- Passport notification due to loss
- Passport status query
- Population register information issuance extended
- Provision of information from the population register for commercial purposes
- Request simple information from the population register
- Residence Deregistration
- Residence Deregistration for boatmen and seafarers
- Residence Deregistration of secondary residence
- Residence Re-registration Change of status
- Residence Registration as main residence
- Residence Registration as secondary residence
- Residence Registration for boatmen and seafarers
- apply for identity card due to change of name on marriage
- Transmission blocks in the registration register
- Haren (Ems):
- Apply for a change of address on the eID card
- Apply for a new ID card when it expires
- Apply for a new identity card if lost
- Apply for a simple certificate of good conduct
- Apply for a temporary identity card
- Apply for an eID card as a European citizen
- Apply for an identity card
- Apply for an identity card as a person under 16
- Apply for an identity card for German citizens with permanent residence abroad
- Apply for an identity card for the first time
- Apply for identity card because of name change after divorce
- Certificate of eligibility
- Certificate of good conduct extended
- Children's Passport Status Query
- Children's passport change due to change of address
- Children's passport notification due to loss
- Children's passport notification due to relocation
- Children's passport report for theft
- Confirmation of landlord
- Documents and copies: Certification
- Driving licence: Extension - driving licence of categories C and D
- Driving licence: issue
- Identity card notification due to retrieval
- Identity card notification due to theft
- Identity card status query
- Certificate of voting rights
- Change of identity card due to change of address
- Change of residence
- Children's Passport Extension
- Confirmation of registration issuance
- Exchange old driver's license for a new one
- Express passport issue
- Fishing License Exhibition
- Have address and personal data changed
- Identity card issue
- Information blocking device
- Information from the Central Trade Register Application
- Information in the population register Provision of group information
- Information on the population register Provision to parties and voter groups
- Life certificate for submission to the pension insurance: Issue
- Passport Issuance of additional passports
- Passport issuance
- Passport issuance for adults for the first time
- Passport issuance for frequent travelers
- Passport issuance new due to change of name upon marriage or establishment of a civil partnership
- Passport issuance new due to change of other data
- Passport issuance new due to expiry of validity
- Passport issuance provisionally
- Passport issue for minors for the first time
- Passport message for retrieval
- Passport notification due to loss
- Passport report for theft
- Place of residence Deregistration of main residence
- Population register information Provision of self-disclosure
- Population register information issuance extended
- Registration certificate issued
- Information in the population register Granting to landlords
- Lost property
- New passport issue due to change of name on divorce or dissolution of civil partnership
- Passport change due to change of place of residence
- Passport issuance
- Passport status query
- Provision of information from the population register for commercial purposes
- Reporting obligation
- Reporting the loss of your own ID card
- Request simple information from the population register
- Requesting a vehicle to be taken out of service
- Residence Deregistration
- Residence Deregistration for boatmen and seafarers
- Residence Deregistration of secondary residence
- Residence Re-registration Change of status
- Residence Registration as main residence
- Residence Registration as secondary residence
- Residence Registration for boatmen and seafarers
- Transmission blocks in the registration register
- apply for identity card due to change of name on marriage
Requirements
The new ID card is ready for collection at the citizen's office where the ID card was applied for.
Which documents are required?
- Your old identity card document (exception: old identity card is no longer available due to loss/theft).
- In case of representation: power of attorney for the collection of an identity card
What are the fees?
There are no costs involved.
Process flow
You can pick up your new ID card at the Bürgeramt where you applied for it:
- Before you can pick up your new ID card, the PIN letter is usually sent to your registration address. In the PIN letter, you will find the transport PIN and a blocking password. In exceptional cases, the PIN letter can be sent directly to the Bürgeramt.
- You can find out when the ID card can be picked up when you apply or ask at the Bürgeramt. If you have not received a PIN letter, you can still pick up your ID card if you assign a six-digit PIN of your own choice directly when you pick it up.
- You pick up your new ID card at the Bürgeramt where you applied for it.
- You will find out whether you need to make an appointment to pick it up when you apply, or you can ask at the Bürgeramt.
- Upon presentation of your old ID card, the new ID card will be handed over to you. If you would like to keep the old ID card as a souvenir, the document can be returned to you invalidated.
- If you have lost your old ID card in the meantime, or if it has been stolen, fill out a loss report.
- Before handing over the new ID card, you must explain to the authorities whether you have received the PIN letter and confirm this with a signature.
- If the PIN letter was sent directly to the Citizens' Registration Office, the PIN letter will be given to you there. You confirm receipt with a signature.
- You will be informed about the online ID card function by the authority staff.
- When you receive your new ID card, you have the option of assigning a six-digit PIN of your own choice and thus making the online ID card function (online ID card) immediately ready for use. You can also set the six-digit PIN yourself at any time and at home using, among other things, a suitable NFC-enabled smartphone as well as the PIN letter and the ID card app2.
- If you have not received the PIN letter and it has not been sent to the ID card authority, you must - if you wish to receive the ID card - set a six-digit PIN of your own choice and you will be given the blocking password by the authority staff. Otherwise, a fee-free reclamation order will be initiated.
- Finally, you confirm receipt of the new ID card with your signature.
- An authorized adult person can be entrusted with the collection. This person must identify himself/herself and submit a written authorization for collection with the following additional statement: "PIN letter received". You can find a form for this authorization online on the ID card portal.
What deadlines do I have to pay attention to?
There is no deadline.
What else should I know?
There are no clues or specifics.
Special notes for - Single Municipality Haren (Ems)