Submitting a complaint about statutory social insurance
By lodging a complaint, you can have potential legal violations on the part of the statutory social insurance institution investigated by the competent supervisory authority. The supervisory authority is legally authorized to request all necessary documents from the statutory social insurance institution and to examine them for legal violations. If an infringement of the law is found, this must be rectified by the statutory social insurance institution. You will receive a letter from the supervisory authority about the result of the examination.
Upon receipt of your complaint by the competent supervisory authority, you will first receive a confirmation.
If necessary, the social insurance institution concerned will then be asked to comment on your complaint.
The supervisory authority will then check the statement and all associated documents for legal violations. Once the supervisory review has been completed, you will receive a reply with the results of the review.
Complaints are dealt with by the highest administrative authority responsible for social insurance in the federal state in which the state-direct insurance institution has its registered office. If the insurer is not a state-direct insurance institution, the complaint must be addressed to the Federal Social Security Office.
None. However, a written description of the facts is useful.
Fee: free of charge
The duration of processing depends on the scope and complexity of the individual case. It is expected to take at least four to six weeks.
Processing Time: 4 - 6 Weeks
The examination of the complaint does not constitute legal advice and does not replace an objection or a complaint.
The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action following a complaint.
If there is a violation of the law, the competent supervisory authority will work to ensure that this is rectified by the statutory social insurance institution. However, the supervisory authority cannot make any decisions in place of the social insurance institution.
If the complainant seeks a change in the law, he/she must contact the responsible federal ministry directly.
If the statutory social insurance institution covers more than three federal states, the Federal Social Security Office is responsible. If this is not the case, it is usually the respective state's Ministry of Social Affairs.
The examination of the complaint does not constitute legal advice and does not replace an objection or a complaint.
The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action following a complaint.
If there is a violation of the law, the competent supervisory authority will work to ensure that this is rectified by the statutory social insurance institution. However, the supervisory authority cannot make any decisions in place of the social insurance institution.
If the complainant seeks a change in the law, he/she must contact the responsible federal ministry directly.
If the statutory social insurance institution covers more than three federal states, the Federal Social Security Office is responsible. If this is not the case, it is usually the respective state's Ministry of Social Affairs.
Lower Saxony Ministry for Social Affairs, Health and Equality
04.03.2022
The text was automatically translated based on the German content.
