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Submit a complaint about statutory social security


With a complaint, you can have potential violations of the law by the statutory social security institution examined by the competent supervisory authority. The supervisory authority is legally authorised to request all necessary documents from the statutory social security institution and to investigate for violations of the law. If a violation of the law is found, it must be remedied by the statutory social security institution. You will receive a letter from the supervisory authority about the result of the audit.

Process flow

After receipt of your complaint by the competent supervisory authority, you will first receive a confirmation.

If necessary, the social security institution concerned will then be asked to comment on your complaint.

The supervisory authority then examines the opinion and all associated documents for infringements. After completion of the regulatory review, you will receive a response with the audit result.

Competent authority

Complaints are dealt with by the highest administrative authority responsible for social security in the Land in which the insurance institution directly responsible for the Land has its registered office. If it is not a direct insurance institution, the complaint must be addressed to the Federal Social Security Office.

Which documents are required?

None. However, a written description of the facts of the case is useful.

What are the fees?

Fee: free of charge

Processing duration

The duration of the processing depends on the scope and complexity of the individual case. A duration of at least four to six weeks is to be expected.

Processing Time: 4 - 6 Weeks

What else should I know?

The examination of the complaint does not constitute legal advice and does not replace an objection or a lawsuit.

The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action after a complaint.

If there is a violation of the law, the competent supervisory authority will work to ensure that it is remedied by the statutory social security institution. However, the supervisory authority cannot make decisions in place of the social security institution.

If the complainant seeks a change in the law, he/she must contact the competent Federal Ministry directly.

If the statutory social security institution covers more than three federal states, the Federal Social Security Office is responsible for this. If not, then usually the respective Ministry of Social Affairs of the state.

Comments

The examination of the complaint does not constitute legal advice and does not replace an objection or a lawsuit.

The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action after a complaint.

If there is a violation of the law, the competent supervisory authority will work to ensure that it is remedied by the statutory social security institution. However, the supervisory authority cannot make decisions in place of the social security institution.

If the complainant seeks a change in the law, he/she must contact the competent Federal Ministry directly.

If the statutory social security institution covers more than three federal states, the Federal Social Security Office is responsible for this. If not, then usually the respective Ministry of Social Affairs of the state.

Technically approved by

Lower Saxony Ministry of Social Affairs, Health and Equality

Professionally released on

04.03.2022

Author

The text was automatically translated based on the German content.

competent Bodies


Niedersächsisches Ministerium für Soziales, Arbeit, Gesundheit und Gleichstellung
Postal address: Post Office Box 1 41 , 30001 Hannover
Timetable
Address: Hinrich-Wilhelm-Kopf-Platz 2, 30159 Hannover
Timetable
Telephone: 0511 120-0
Fax: 0511 120-4298

Data protection information


Landesbeauftragte für den Datenschutz Niedersachsen
Address: Prinzenstraße 5, 30159 Hannover
Timetable
Telephone: +49 511 12045-00
Fax: +49 511 12045-99

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)