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Consumer protection


The aim of consumer protection is to protect people in their role as consumers from harmful or adverse effects of consumer goods and services.

Consumer protection is usually divided into two areas: the so-called economic and the so-called health-related consumer protection.

There is no specific law for questions of economic consumer protection. Here, the respective problem and the contractual agreements decide on the possibilities of enforcing your rights as a consumer.

In the area of health-related consumer protection, there is a legal right that you as a consumer may only be offered food, cosmetic products and consumer goods that are harmless to health and use.

The Consumer Information Act (VIG) came into force on 1 May 2008. Since then, the food control authorities of the federal states have been obliged in principle to grant the consumer the right to information. This right to information has been extended by the amendment of the law since September 2012. In the future, consumers will not only be able to obtain information about food, feed and consumer goods, cosmetics or wine, but also about technical consumer products within the meaning of the Product Safety Act, such as household appliances, furniture or DIY items.

Who should I contact?

The responsibility lies with the district, the independent city, the Hanover region and the Zweckverband Veterinäramt JadeWeser.

The consumer protection tasks are coordinated by the Lower Saxony State Office for Consumer Protection and Food Safety (Laves). In addition, the consumer advice centres are available to advise and answer all questions relating to consumer protection.

Which documents are required?

Documents may be required. Please contact the competent authority.

What are the fees?

Fees may apply, please contact the competent authority.

What deadlines do I have to pay attention to?

Deadlines may have to be observed. Please contact the competent authority.

Technically approved by

Lower Saxony State Office for Consumer Protection and Food Safety

Author

The text was automatically translated based on the German content.

Applications / Forms

  • Information über die Meldepflichten nach der Mitteilungs- und Übermittlungsverordnung (MitÜbermitV) auf der Homepage einer Lebensmittelüberwachungsbehörde/des LAVES

    Download
  • Lebensmittel - Meldung nach Artikel 6 der Verordnung (EG) Nr. 852/2004 über Lebensmittelhygiene

    Download
  • Lebensmittel - Merkblatt Temperaturen_AV

    Download
  • Verbraucherschutz - Trichinen Antrag auf Übertragung der Entnahme von Trichinenproben beim Wildschwein

    Download

competent Bodies


Landkreis Emsland - Fachbereich Veterinärwesen und Verbraucherschutz
Address: Ordeniederung 1 , 49716 Meppen
Timetable
Postal address: Post Office Box 15 62 , 49705 Meppen
Timetable
Telephone: 05931 44-0
Fax: 05931 44-3621
Transport Connection:
Station Haltestelle Kreishaus
Bus: 993

Building Access
elevator available, wheelchair-accessible

Ansprechpartner

Benjamin Stockhorst
Telephone: 05931 44-1169
Fax: 05931 44-391169
Room:
C 169
responsible for:
Address: Röverskamp 5, 26203 Wardenburg
Timetable
Postal address: Post Office Box 39 49, 26029 Oldenburg (Oldenburg)
Timetable
Telephone: 0441 570 26-0
Fax: 0441 570 26-179

Data protection information


Landesbeauftragte für den Datenschutz Niedersachsen
Address: Prinzenstraße 5, 30159 Hannover
Timetable
Telephone: +49 511 12045-00
Fax: +49 511 12045-99

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)