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Filing a complaint about statutory social security


By filing a complaint, you can have potential violations of the law by the statutory social security institution examined by the competent supervisory authority. The supervisory authority has the legal authority to request all necessary documents from the statutory social security institution and to investigate them for violations of the law. If a violation of the law is detected, it must be remedied by the statutory social security institution. You will receive a letter from the supervisory authority about the result of the audit.

Process flow

Upon receipt of your complaint by the competent supervisory authority, you will first receive a confirmation.

Subsequently, if necessary, the social security institution concerned will be asked to respond to your complaint.

Subsequently, the supervisory authority checks the opinion as well as all related documents for violations of the law. Upon completion of the regulatory review, you will receive a response with the audit result.

Competent authority

Complaints are dealt with by the supreme administrative authority responsible for social security in the country in which the direct insurance institution has its registered office. If it is not a direct insurance institution, the complaint must be addressed to the Federal Social Security Office.

Which documents are required?

None. However, a written description of the facts of the case is useful.

What are the fees?

Fee: free of charge

Processing duration

The duration of the processing depends on the scope and complexity of the individual case. It can be expected to last at least four to six weeks.

Processing Time: 4 - 6 Weeks

What else should I know?

The examination of the complaint does not constitute legal advice, nor does it replace an objection or a lawsuit.

The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action following a complaint.

If there is a violation of the law, the competent supervisory authority will ensure that it is remedied by the statutory social security institution. However, the supervisory authority cannot take decisions in place of the social security institution.

If the complainant wishes to change the law, he/she must contact the competent Federal Ministry directly.

If the statutory social security institution extends to more than three federal states, the Federal Social Security Office is responsible for this. If not, then usually the respective Ministry of Social Affairs of the country.

Comments

The examination of the complaint does not constitute legal advice, nor does it replace an objection or a lawsuit.

The supervisory authority only acts in the public interest. The competent supervisory authority is therefore not obliged to take action following a complaint.

If there is a violation of the law, the competent supervisory authority will ensure that it is remedied by the statutory social security institution. However, the supervisory authority cannot take decisions in place of the social security institution.

If the complainant wishes to change the law, he/she must contact the competent Federal Ministry directly.

If the statutory social security institution extends to more than three federal states, the Federal Social Security Office is responsible for this. If not, then usually the respective Ministry of Social Affairs of the country.

Technically approved by

Lower Saxony Ministry of Social Affairs, Health and Equality

Professionally released on

04.03.2022

Author

The text was automatically translated based on the German content.

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)