Service Portal Niedersachsen Startseite
Please enter a search term.
IMPORTANT: Select a location.To obtain application forms, location-specific information and contacts, select a town or zip code.

For an area outside of Lower Saxony and foreign languages, some menu items and functions are not available. Please go to the service page of the respective country.

Please specify an area.

Which place to enter?

The location is used to determine the responsible office for the selected administrative service. In most cases you can enter your place of residence to find the competent authority. However, there are also cases in which a different location must be specified. Here are some examples:

Birth certificateYou want to get married and need a birth certificate. You live in Hanover, but you were born in Celle. You must therefore state your place of birth, i.e. Celle.

Business registrationYou would like to register a business in Braunschweig. Your place of residence is Hanover. You must therefore state the location of your future business, i.e. Braunschweig.

Apply for a building permitYou would like to build a house in Wunstorf and therefore apply for a building permit. Her place of residence is currently Hanover. You must indicate the place where the house is to be built. In this case it is Wunstorf.

Submitting a complaint about a statutory social insurance institution that is not state-owned

Read aloud

If you do not agree with the decision of a statutory social insurance institution that is responsible for you or suspect an error in its administrative actions, you can submit a complaint to the supervisory authority responsible for this social insurance institution.

Social insurance institutions for statutory health, long-term care, accident or pension insurance are state-independent if their area of responsibility does not extend beyond the territory of a federal state. On the basis of the complaint, the supervisory authority checks whether the social insurance institution in question is complying with the law and other legislation applicable to it. The supervisory authority can request all necessary documents from the social insurance institution and examine them for legal violations. If a violation of the law is found, the supervisory authority can work to ensure that this is rectified by the social insurance institution. You will receive a letter from the supervisory authority about the result of the investigation. However, the supervisory authority cannot make any decisions in place of the social insurance institution.

The supervisory authority will inform you of the result of the audit in a letter.

Requirements

You do not agree with a decision made by your regional statutory social insurance provider.

Which documents are required?

  • none, a written description of the facts is useful
  • If required, further documents, for example a decision from the social insurance provider such as a notice or a letter

What are the fees?

Fee: free of charge

Process flow

  • If possible, submit the complaint in writing to the competent supervisory authority.
  • You will receive confirmation of receipt.
  • The supervisory authority will examine your complaint.
  • If necessary, the social insurance institution concerned will be asked to comment on your complaint.
  • The supervisory authority will then check the statement and all associated documents for legal violations.
  • Once the supervisory review has been completed, you will receive a reply with the result of the review.

Once the regulatory audit has been completed, you will receive a response with the audit result.

Processing duration

Processing Time: 4 - 6 Weeks

What else should I know?

The examination of the complaint does not constitute legal advice, nor does it replace an objection or legal action against the administrative decision of your regional social insurance institution.

Your regional social insurance institution indicates the supervisory authority responsible for it on its website in the legal notice under Supervisory authority.

If the area of responsibility of the statutory social insurance institution extends beyond the territory of a federal state (federally indirect social insurance institution), the Federal Social Security Office is the competent supervisory authority.

Legal basis

Appeal

  • There is no right of appeal against the supervisory authority's decision.
  • Please note the statutory deadlines for lodging an appeal or filing a complaint regarding the decision of the state social insurance institution with which you disagree.

Supporting institutions

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)

Further Links

Read aloud

Single points of contact of the state of Lower Saxony, Single points of contact of the countries of Europe, advice and assistance for EU citizens and their families.
Access information on the single point of contact for the state of Lower Saxony opens in a new tabvisit Website Internal Market, Industry, Entrepreneurship and SMEs opens in a new tabVisit advice and assistance for EU citizens and their families opens in a new tab