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Advice for patients and their relatives


If you have a concern or complaint regarding your health care, you can address it to the State Patient Protection Officer.

The staff of the office of the State Patient Protection Officer, which has been established within the Ministry of Social Affairs, Labour, Health and Equality as a central point of contact for matters relating to patients and their relatives, offer tailor-made advice for the persons concerned after receiving your request.

You can also submit your request or complaint anonymously by post to the office of the State Patient Protection Officer.

The staff of the office of the State Patient Protection Officer have no supervisory powers and do not provide legal advice.

Process flow

You send your request. Once your request has been received, the content will be checked and you will then receive an individual response. Depending on the nature of the request, you will be offered a consultation. If you make the request on behalf of a relative or relative, proof of a representative will also be checked.

Requirements

Every citizen can present his or her concerns. If you want to submit the request on behalf of a relative or relative, then a power of attorney or an approval or permission from the data subject is required for further processing.

Which documents are required?

  • If applicable, proof of authorization including a copy of your identity card

What are the fees?

Fee: free of charge

Comments

The staff of the Office of the State Patient Protection Officer have no supervisory powers and do not provide legal advice.

Professionally released on

07.02.2024

Author

The text was automatically translated based on the German content.

Source: Serviceportal Niedersachsen (Portalverbund des Bundes und der Länder)